City Suites

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Conditions & Privacy Policies

Privacy Policy

In accordance with DLGS 196/2003, The personal data supplied through all forms active on the www.milanocitysuites.comsecure website will be used and managed by the Landlord Mr. Mario Antonino Campo and Representative exclusively to provide requested informations and/or to proceed with the short term rental contract of the properties listed in. Management is processed by data controller and/or data processor and/or persons in charge of the processing. The data wont’t be passed on to other subject, neither will be subject to diffusion. Refusal to supply personal data may cause the impossibility to provide the services requested.
Personal Data Controller
Mr. Campo Mario Antonino
Via Valsesia, 28
20152 Milano (MI)
To ask for the cancellation of your personal data, please send an email to welcome@milanocitysuites.com

 

Terms and Conditions

1. Introduction
The following Terms & Conditions applied to the short term rental agreement by and between the Client and the Landlord Mr. Campo Mario Antonino, refer to the Property listed on the secure website www.milanocitysuites.com.

2. Booking Process
2.1. Selecting a Property:
The client may request information about availability and price of the selected Property by the followings:
2.1.1. Filling the contact form placed into the “Contacts” page.
2.1.2. Sending an e-mail to welcome@milanocitysuites.com
2.1.3  Entering the phone number into the “Customer Service” box.
2.1.4. Using the on-line booking service.
 

2.2.Making reservation:
2.2.1. If proceeding with the abovementioned art. 2.1.1, 2.1.2 or 2.1.3 , the Landlord will promptly send the booking form to the Client (hereinafter, the 'Booking Confirmation'), specifying the full address of the Property, lenght of stay, whole rental fees, the amount of the booking Fee,  the Security Deposit, additional costs (if any, see art. 3.1.),  as well as the number of persons who may occupy.
For acceptance, the Client shall fill the form with the required details accepting the Terms & Conditions and return it signed to the Landlord or Representative within 24 hours by e-mail or Faxsimile. Payment of booking fee may be arranged by Bank Wire Transfer or PayPal wire transfer. Proof of payment of the booking fee has to be forwarded along with the signed booking confirmation. The failure to follow the abovementioned instructions shall make the Booking Confirmation null and void.
2.2.2 If proceeding with the on-line booking, the Client shall select the required dates of stay from the eCalendar, and fill the booking form (hereinafter, the 'Booking Confirmation'). Consequently, the Client will be re-directed to a PayPal secure gateway to proceed with the payment of the booking fee through Credit Card or PayPal account. The failure to follow the abovementioned instructions shall make the Booking Confirmation null and void.
2.3. Contracting :
The Contract shall be deemed as made and entered into upon receipt by the Landlord or Representative of the Booking Confirmation undersigned in accordance with the provisions set forth in the foregoing art. 2.2.1 and/or 2.2.2

3. Payments and Fees
3.1. The rental fee quoted in the booking confirmation refers to the entire period of stay. The booking fee is a pre-payment of the rental fee. The booking fee may be subject to a 4% commission fee if PayPal network is selected.

The balance it’s due at the check in day by cash or PayPal Payment.  For Bank transfer payment the total due is required one week prior the arrival.

Unless otherwise provided for in the Booking Confirmation, the rental fee shall be considered as inclusive of initial and final cleaning (except as provided in the following art. 8.3 ), electricity and gas, heating and water consumption, Internet and TV.
3.3.   In case of delayed or missed payments, may hand over the credit recovery practice to an external agency or a lawyer in order to obtain a payment injunction issued by a Court. Any legal costs will be charged to the Client.
 

4. Security Deposit
The Client shall be required to provide a Security Deposit upon arrival in accordance to the terms and conditions set forth in the Booking Confirmation. The amount of the Security Deposit ranges from Euros 300,00 to Euros 1000,00 depending upon the property features.  The Landlord or Representative will return the security deposit to the Client:
4.1. In full at check-out in accordance to Art. 7;

4.2. By crediting the Client the same amount originally charged through credit card. (timing for the funds to be deposited in the Client’s bank account depends on the credit cards policies).
Should the Property be found to have been damaged by the Client, the Landlord will be entitled to withhold part or all of the Security Deposit, without prejudice to the Company's right to claim compensation for any further damage caused.

5. Duration and cancellation of the Booking
5.1. The duration of the contract is shown in the Booking Confirmation with fixed arrival and departure dates. The Client may ask an extension of the contract and the Landlord reserves the right to grant it, subject to the availability of the property and the payment in advance for the period of extension. Any notice of withdrawal from the contract shall be effected by written communication by fax or e-mail and will not lead to any refund of fees paid by the Client to the Landlord or Representative, except where otherwise agreed between Parties.
5.2. Should the Client cancel its reservation at the check in day, the Landlord,  except where otherwise agreed between the Parties, will be entitled to retain the entire amount paid upon confirmation of contract.
5.3. Should the Client cancel the reservation less than 4 days prior to the check in date, the Landlord,  except where otherwise agreed between the Parties, will be entitled to retain the entire amount paid upon confirmation of contract.

5.4. Should the Client cancel the reservation less than 7 days prior to the check in date, the LandLord,  except where otherwise agreed between the Parties, will be entitled to retain the 70% of the entire amount paid upon confirmation of contract.

6. Property Replacement
The Landlord or Representative may replace the Property with another same or superior quality, should the Landlord be unable to guarantee the Client use of the Property due to events of force majeure. If the Client has a reasonable cause for refusing the Property offered or no additional properties are available, the Landlord will refund the Client the amounts paid. No further amounts shall be due by the Landlord or Representative to the Client.

 

7. Check-in and Check-out
7.1. The Property keys will be given to the Client at the property location by the Landlord or Representative, at time previously agreed by Parties.
7.1.1. In case of lost or damage of the property keys by the Client,  the Landlord  or Representative will be entitled to charge further Euros 150,00 for keys replacement.
7.1.2  In case of the Client is not able to occupy the property from the day specified in the booking (delays, strikes, personal reasons, etc) the Client is not entitled to ask for any reimbursement.
7.2. Upon checking in, the Landlord or Representative will show the property and will provide the Client with a short document ( hereinafter “Instructions book” ) containing informations, list of the main behaving rules for the smooth conduct of the property, additional informations about the average price for fixing in case of basic damages caused to the property by the Client, and a stock list of the property inventory. The Client agrees to sign the Instructions book, without prejudice to his right to supply in writing any observation or comment.
        7.2.1. The regular check in is from 10:00 am until 6:00 pm. Early and/or late check can be available if requested 48 hours prior to the arrival day and agreed by the Landlord or Representative. In any case, the ordinary check in is not available later than 8:00 pm. 

7.3.Upon checking out, the Landlord or Representative will collect the property keys and will check along with the Client the property contitions and the stock list. In case of any damage caused by the Client and/or missing items from the stock list, the Landlord will be entitled to withhold part or all of the Security Deposit, without prejudice to the Company's right to claim compensation for any further damage caused.

        7.3.1. The check out is has to be completed within 10.30 am of the departure day
        7.3.2. The late check out ( 10:30 am – 4:00 pm ) is available upon request. Price upon request.

 

8. Obligations of the Client
8.1. The Client agrees to not permit the stay in the property of a number of persons exceeding and / or different from what indicated in the Booking Confirmation. At check in the Client will need to show a valid ID document which may also be done in advance by fax or email;
8.2. The Client declares that each occupant of the Property complies with all legal requirements to stay in the territory of Italy, either by being an Italian citizen or by having all the necessary visas for entering and in the Italian country. The Client hereby assumes full responsibility for possessing and providing all required documents;
8.3. The Client undertakes to exercise due care and diligence in using the Property, and to keep it clean, refraining from any act which may damage the Property and/or cause damage to appurtenances thereof and/or annexed property and/or facilities and/or persons contained therein;
8.4. The Client agrees to use the property in full compliance of the tenants’ regulation and the basic rules of good neighborliness. The Client may not use the property for unlawful acts and prostitution;
8.5  The Client undertakes to return the Property in the same conditions as it was given upon check-in, and to throw the garbage bags in the proper bins according to the garbage collection rules;  should the Client not respect this provision, the Landlord will be entitled to retail Euros 50,00 for additional cleaning service.
8.6. The Client undertakes to return the property keys in accordance to Art. 7;
8.7. The Client agrees not to reproduce and/or give to third parties the keys of the Property and/or reveal to third parties any access codes for the Property.
8.8  The Client agrees to take reasonable care and take all the necessary safety measures to avoid unauthorized persons from accessing the Property for the entire duration of the stay. In the case of failure to comply with the obligations, the Client shall be liable for any damage caused to the Property and/or items and/or persons contained therein.
8.9  The Client undertakes to not smoke into the Property and/or annexed property. In the case of failure to comply with this provision, the Client shall be liable for legal action as per the Italian not smoking laws.

 

 9. Right of access to the Property
The Landlord or Representative, shall have access to the Property to carry out any necessary repair and/or maintenance work. The Client will receive prior notice, except in the case of an emergency. The Client undertakes to authorize visits to the Property for up to 4 hours a week.

 

10. Pets
Unless expressly authorized in writing by the Landlord or Representative, the Client shall not be allowed to bring pets into the Property. The Landlord reserves the right to terminate the contract and it is entitled to claim compensation for any damages if the Client, failing to respect this provision, brings any Pet into the Property disturbing neighbors and / or causing damages of the Property. The Landlord or Representative will be entitled to withhold part or all of the Security Deposit, without prejudice to the Company's right to claim compensation for any further damage caused

11. Suspension of utilities
The  Landlord or Representative will not be liable to the Client for any suspensions or interruptions of the electricity and/or gas and/or water supply and / or phone / internet line and / or Satellite TV for reasons beyond its control.
 

12. Termination clause
12.1. The Landlord or Representative may cause this Contract to be terminated in accordance with Italian law by sending the Client written notice via email / fax, in any of the following events:
a) should the Client fail to pay the Booking Fee in accordance with the terms set forth in the Booking Confirmation or
b) should the Client fail to pay the Balance in accordance with the terms set forth in the Booking Confirmation or
c) should the Client fail to pay the Security Deposit set forth in the Booking Confirmation, pursuant to the terms and conditions set forth therein or
d) should the Client's conduct be contrary to taking due care of the property (see art. 8) or
e) should the Client fail to respect art. 10.
12.2. In the cases designated by letters b) and c), the Company will be entailed to retain, by way of penalty, the Booking Fee previously paid by the Client in accordance with the provisions set forth in the Booking Confirmation.

13. Limited Liability Clause
It is understood that, within the limits provided for by law, the amount of any compensable damage due to the Client will not exceed the amount actually paid by the Client to the Landlord or Representative under the contract.

 

14. Theft or damages
The Company will not be liable to the Client for any thefts, with or without break-in or physical damages.

 

15.  Privacy
The Client agrees to provide personal data to the Landlord or Representative as necessary for the contract to take effect. (DLGS. 196/2003).

16. Governing Law and jurisdiction
The Terms and Conditions of Contract shall be governed by Italian law. The exclusive jurisdiction for any dispute arising between the Client and the Landlord in connection with the Contract shall be the Court of Milan.

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